The driving instructor from BSM never showed up today.
When he was 15 minutes late I phoned the BSM office and asked "where is he?" Give him more time, they said.
When he was 30 minutes late I phoned again. They apologized profusely and tried to contact the driver on his mobile. They rang me back to say they couldn't reach him, but they left him a message to call me. He did not.
When he was an hour late I rang back and said "tell him not to bother. I want my money back." They said I'd have to ring my local office to arrange a refund or a re-schedule.
When he was an hour and 15 minutes late HE rang ME to say "I'm running late. I won't be able to make it." NOW he tells me! Jerk.
I will reschedule on condition they give me
a) a different instructor
b) a free lesson
Otherwise I'm demanding a full refund (they require you pay for 10 hours of instruction up front, a total of 222.50 pound).
Also, where the hell were these guys when I was in Manchester, being kept away EVERY SINGLE NIGHT BY ASSHOLES PLAYING LOUD MUSIC???
If only they responded to seagull complaints. Oy vey.